Privacy Policy

Last updated: June 2025

1. About Us

Mahi Pai Foundation is a New Zealand community organisation based in the Bay of Plenty. We provide home repair services and home ownership support to whānau in our community.

If you have any questions about this policy or wish to make a privacy request, please contact us:

• Phone: 0800 426 822
• Website: mahipaifoundation.co.nz/contact
• Location: Bay of Plenty, Aotearoa New Zealand

2. What Personal Information We Collect

We may collect personal information from you in the following ways:

Information you provide to us

• Name and contact details (phone number, email address)
• Details about your housing situation when you apply for support
• Information you submit through our contact and donation forms
• Volunteer registration details
• Business information provided for partnership enquiries

Information collected automatically

• Website usage data, including pages visited, time on site, and how you arrived at our website
• Device and browser information
• IP address (used in aggregated, anonymised form by analytics tools)

3. Why We Collect It and How We Use It

We collect personal information to:

• Respond to your enquiries and provide the services you have requested
• Assess and process applications for home repair or home ownership support
• Coordinate volunteer activities
• Process donations and issue receipts
• Communicate with partners and supporters
• Improve our website and services
• Meet any legal or regulatory obligations

We will not use your information for any purpose that would not be reasonably expected based on the context in which it was collected.

4. New Zealand Privacy Act 2020

Mahi Pai Foundation is bound by the Privacy Act 2020 and the 13 Information Privacy Principles (IPPs) contained within it. These principles govern how we collect, store, use, and disclose your personal information.

Key principles that guide our practice include:

• We only collect information that is necessary for a lawful purpose
• We collect information directly from you where practicable
• We will tell you why we are collecting your information and how it will be used
• We keep your information accurate, complete, and up to date
• We take reasonable steps to keep your information secure
• You have the right to access and correct information we hold about you

5. Third-Party Platforms and Services

We use the following third-party platforms that may collect personal information or usage data:

Google Analytics 4 (GA4)

We use Google Analytics 4 to understand how visitors use our website. GA4 collects anonymised data about website sessions, page views, device types, and general geographic location (country/city level). This data is processed by Google LLC, which is based in the United States.

GA4 uses cookies and similar tracking technologies. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

For more information, see Google's Privacy Policy.

6. Overseas Disclosure

Some of the third-party services we use (including Google Analytics) are operated by companies based in the United States or other countries. When your data is processed by these services, it is transferred to and stored in those countries.

We take reasonable steps to ensure that any overseas service providers we use are bound by obligations that are comparable to New Zealand's Privacy Act 2020, or that the transfer is otherwise permitted under the Act.

7. Data Retention and Security

We retain personal information only for as long as it is needed for the purpose for which it was collected, or as required by law.

We take reasonable physical, technical, and organisational measures to protect personal information from loss, unauthorised access, use, modification, or disclosure.

8. Your Rights

Under the Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any information that is inaccurate or incomplete
• Request deletion of information we hold about you (subject to legal retention requirements)
• Make a complaint about how we have handled your personal information

To exercise any of these rights, please contact us. We will respond within 20 working days as required by the Act.

9. Complaints

If you believe we have not handled your personal information appropriately, please contact us in the first instance so we can try to resolve the matter.

If you are not satisfied with our response, you can make a complaint to the Privacy Commissioner at privacy.org.nz or by calling 0800 803 909.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last updated. Continued use of our website following any changes indicates your acceptance of the updated policy.